Frequently Asked Questions – FAQ


Can I use AAdvantage miles for merchandise?

The Museum Store does not accept, award, or redeem AAdvantage Miles for Museum Store purchases.


Ordering from another country and your country is not listed?

Contact us so we may add your country to our website.


I am a Member of the CR Smith Museum, how do I receive my discount?

Enter your Membership name in the Comments box; we will verify CR Smith Museum membership and apply the discount to your merchandise purchase.


How do I choose a color from items shown in different colors?

Please list your color choice in the "Comment" section.


When will my order ship? See "Shipping Policy" tab.

Orders will be processed on Tuesdays, Friays and Saturdays. Please ensure you select the correct shipping option to ensure items arrive when needed.


What service do you use to ship orders? See "Shipping Policy" tab.

All orders are shipped FedEx Two Business Day Air. Orders can NOT be delivered to a P O Box.


All Museum Store proceeds directly support C R Smith Museum programs. The Museum is a non-profit organization funded by the generous gifts of corporate partners, American Airlines Group employees and retirees, and museum friends.