Return & Refund Policy


Refunds will be done only within 30 days of purchase

Receipts are required for refunds, returns, or exchanges

  • Clothing must have original tags still attached
  • DVDs are not returnable or refundable
  • Items sold as “Final Sale” may not be returned
  • Memberships and Gift Certificates are not refundable
  • Shipping charges are not refundable

The following items include a mandatory restocking fee (as noted on your receipt) if returned:

  • CARES Child Aviation Restraint Device
  • All airplane models $125+

Internet sales follow the same refund/return policy


All Museum Shop proceeds directly support C. R. Smith Museum programs. The Museum is a 501 3(c) non-profit organization funded by the generous gifts of corporate partners, American Airlines Group employees and retirees, and museum friends.